A deactivated number with ZERO usage is still being billed 3 months after disconnection.
I was a registered user of airtel number 0-9810758347 which is a delhi number. On 4th of Jan 2010, I spoke to a Ms. Nidhi and informed her that I would be discontinuing with this number as I have shifted to Bangalore and would like Airtel to disconnect it from 15th jan 2010. The same was done – the number was no longer working after 15th jan 2010. I had also requested Ms. Nidhi to send me the complete bill on my email id or to mail me the copy on my new home address in Bangalore.
To date nothing came; till Ms Anjum Mirza called me to inform that I need to pay bills till april 2010???? Her attitude and way of speaking to the customer, namely, me – didn’t go down very well with me. I suggest Airtel train their executives to learn to speak to people and not hound them to death or use LOUD overtones while speaking to them. I couldnt believe at the way she spoke to me.
The bills were such a shocker to me. The phone number had been deactivated since 15th Jan 2010.
I even got a call from Airtel customer care to express their “sadness” to lose me as an “esteemed customer” and would like me to “reconsider” my decision to disconnect this number. The executive also advised me to “gift” this number to some relative or friend of mine instead of disconnecting it.
And after all this, I still get bills till April 2010? The phone had not been used after 15th Jan 2010 – so is Airtel sleeping?
- Did no one notice that this number is no longer in use?
- Cant they see that there is no call usage on this number since 15th jan 2010?
- The bills after 15th jan have no usage and so I am being charged the minimum amount per month for what?
I am amazed at AIRTEL – but then why be amazed? This is standard BULLSHIT!! I wonder at the kind of employees employed; their skill sets ; the training imparted by the company and the processes and systems which are used to track and maintain records of users.
I have written to them to send me one bill, adjust the security deposit (which btw Ms Anjum had informed me that its already been adjusted???) and then also send me a statement declaring that all pending dues have been cleared.
I can only sum up A.I.R.T.E.L. as :
Arrogant – their customer care executives have this attitude which is Intolerable
Incompetent – CC exec are unable to record, understand or maintain instructions
Rude – Ms. Anjum was horrificaly so to me
Trying – they have tried my patience to no end
Endless – endless debate that they engage in with the customer without understanding the heart of the matter
Lazy – evident from their lack of diligence and ill maintained records.
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